rates on 26.02.20
Wanted to take my parents for a nice meal during a trip to the zoo. Chose this place for the nice view and promising ambience on the photos. On arrival the lady "chefin" guided us into a separate side room full of children and families with food on the floor and dirty tables, not really where I wanted to take my parents. Our baby was asleep in the pram and would have woken with all the other kids shouting around us (exactly what I was avoiding in the zoo) Main meals around 40chf , and I'm not going to pay that to sit in a dirty, noisy side room with no view. When I asked to move to the front part of the restaurant (main room) the Chefin grunted at me and very impolitely ushered us to another table in the doorway next to where the waiters sort their cutlery. (Noisily!) The restaurant was half empty so I have no idea why we weren't offered a nice table in the window. Then had to ask for the bill 3 times, the Chefin again snapped at me that the waiter was coming to me.... So rude and unprofessional. The food was mediocre, nothing extra special, had better and cheaper elsewhere with friendlier service.
The worst thing was feeling discriminated for having a baby in a pram (who slept the whole time as planned) and for being treated rudely for asking to be in the main room. Not happy with the customer service at all. Feedback given to waiter who laughed it off "maybe she's having a bad day, she's nice really!"